On Business

Guru Follower’s Aha Moment

May 22, 2014

Recently, at my business writing site, I shared some overused business words. One that did not make the list but should have is Guru. Social media is a breeding ground for gurus. Typically, self-professed. Consider the attached SlideShare presentation my personal Public Service Announcement. I wrote it for freelancers (of any kind) but it applies if […]

Read the full article →

Customer Service Barriers Are So Dumb

May 1, 2014

Ah, customer service. The elusive, frustrating, and often missing element of our lives. At times it feels like organizations do everything within their power to put barriers in the way of customer service. Why is that? Customer Service Barriers A recent experience was like a race through the latest video game. The mission was to reach the reward […]

Read the full article →

The Freelancer Pricing Guide I Wish I Had

November 7, 2013

For my non-freelancing readers, pardon my departure into the freelancer world. Then again, if you have been thinking about joining that world, read on. I first met Jake Poinier online, like most of my freelancing chums, but he was going by a different name – Dr. Freelance®. How’s that for a brilliant moniker? Recently, Jake sent […]

Read the full article →

Happy Freelancer Free From Some Yahoo Ideas

February 28, 2013

From the land where much of telecommuting started came a shocking announcement. Yahoo was banning all telecommuting for its work-at-home employees. You could hear the screams across the globe. This is why I’m a freelancer. Productive, But So What? All Things D posted a copy of Yahoo’s Proprietary & Confidential internal memo. Did they really […]

Read the full article →

Guest Post: Freelancers Finding Serenity

November 15, 2012

Freelancing is a different world. Those of us who are freelancers have various reasons why we do what we do. I know I would be lost without my network of freelance writer buds – like my good friend, Lori Widmer. When I sent a request for guest posts while I’m out walking 60 miles in […]

Read the full article →

How Referral Key’s Spammy Practice Embarrassed Pollyanna

May 31, 2012

  It’s what networking is supposed to be all about. A colleague sends you an email asking if you are still looking for clients and invites you to join his or her business network. This Pollyanna fell for it line, hook, and sinker. I clicked on the link I completed my profile I imported my […]

Read the full article →

Who Knew Customer Service Was Another DIY Task?

April 11, 2012

It seems to be the new kind of customer service. Click on the Help tab Search for your answer Click No this was not helpful Then you’re left hanging with no answers Welcome to today’s customer service. Our DIY World We live in a Do-It-Yourself (DIY) world. Furniture has to be assembled Purchasing software means […]

Read the full article →

Are You Teetering on Work/Life Balance?

February 16, 2012

  In my corporate days, there was a term I’d come to hate – work/life balance. It wasn’t that the concept was a bad idea It simply was so far from reality to be trite I was not alone in my feelings. As I burned the midnight oil, more than one coworker sat by my […]

Read the full article →

Goals Are the Light of Promise

January 5, 2012

  All across the blogosphere you read the goals for the coming year. No matter how barren the closing year might have been, there is the light of promise in the new year. There’s something about getting goals down on paper (or screen) that turns the promise from a whisper to a belief. A belief […]

Read the full article →

Does Comment Policy Toss Out Real Fans?

October 18, 2011

Recently, there were a few posts by bloggers who are cracking down on spammers. Who couldn’t get behind that? But, I was surprised at a provision several bloggers added to their Comment Policy. If a person leaving a comment does not show their face – they’re out. Ready for Your Close-up? Comment policies are a […]

Read the full article →