Miller Musings

Customer Service: How Simple Acts Make or Break It

June 25, 2015

I write (or rant) a lot about customer service. Perhaps that’s due in part to my corporate life. I led project teams that evaluated customer service. I was also a road warrior. As a road warrior, customer service is in your face. The simplest act determines if it’s a friendly pat or a head slap. […]

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The Dad We Remember

June 18, 2015

For all that is annoying about Facebook, I do love the connection with family and friends. I love the feel-good videos and the laugh-out-loud shares. Today I saw a share from my cousin, Jay. It had a picture of a blue rose. It read: This rose is for my Dad in Heaven. Share and keep this rose traveling for […]

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Requests for Guest Posts Borrow Spammy Tactic

March 19, 2015

Guest posts have become a blog owner’s spam. In its purest form, guest posts are great. Bloggers share ideas We expand our reach Blogs are kept fresh Then certain bloggers discovered it was a great way to perpetuate their spammy links. Blog owners’ inboxes groaned under the weight of requests from strangers to include a guest post […]

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A Pollyanna View of Disruptive Technology

March 3, 2015

I had not heard the term disruptive technology. Please tell me I am not alone. My image upon hearing the term is far from its true meaning. I imagined technology revolting and taking over in HAL-like fashion. Disruptive technology is unprecedented advancement in technology. It transforms life and creates new markets from traditional markets. That doesn’t sound very HAL-like […]

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Customer Service Ploy to See Who Blinks First

January 21, 2015

Customer service is a mystery to me. Every living soul encounters customer service at some point in their life. So if we are all familiar with the theory, why is it so hard to receive good service? I’m convinced the strategy behind customer service is to see who blinks first. Yes, there IS such a […]

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Silencing the Inner Nag

January 1, 2015

We all have one. The Inner Nag. That voice inside that always has something to say. Some of us are better at ignoring the Inner Nag than others. I’d venture to say some of us are unaware of the existence of the droning drivel. Recently, I silenced the Inner Nag. The reprieve has been lovely. The Inner […]

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A Chillin’ State of Mind

December 12, 2014

Getting older has its benefits. How often have you read that sentiment? But it’s true. You learn (or at least I have) not to sweat the small stuff. I call it my chillin’ state of mind. Chillin’ Out Am I always successful at chillin’? Of course not. Deadlines loom Workloads bloat Worries creep in However, I’ve found as […]

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Thanksgiving Thanks Continues

November 27, 2014

My Thanksgiving thanks was inspired by my good friend and writer buddy, Anne Wayman. I loved Anne’s idea of an annual list of what we are thankful for. As we celebrate Thanksgiving here in the United States, I share my 2014 Thanksgiving Thanks list. I warn you, the list is a typical example of my strange, wandering mind. To […]

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Halloween Nightmares for Pets

October 24, 2014

If you know me, you know I love Halloween. I have no shame and have worn all kinds of costumes. Like a million years ago when my 6 foot 5 boyfriend dressed as the Frito Bandito and I was a bag of Fritos. Or the year I attended an executive meeting in full Grim Reaper […]

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When Pink and Orange Go Together

October 3, 2014

What do you think of when you hear pink and orange? I bet for most of you, you don’t automatically think fashion statement. While I have seen clothes that combine pink and orange, it’s not a look I appreciate. Except sometimes. Pink and Orange Together I love, love, love Halloween. Always have. It’s the one time […]

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