Recently, at my business writing site, I shared some overused business words. One that did not make the list but should have is Guru. Social media is a breeding ground for gurus. Typically, self-professed. Consider the attached SlideShare presentation my personal Public Service Announcement. I wrote it for freelancers (of any kind) but it applies if […]
Solitude of Silence
We interrupt this blog for a little creative (hopefully) writing. Solitude of Silence Seek the solitude of silence, muted in a world of screaming sound Silence with its own sound, beneath an echoing journey of time Elusive, hidden, forgotten − wrapped in a comforting embrace Silence seeking its own time, removed from all it surrounds Do you hear it? Feel it? Will you […]
Customer Service Barriers Are So Dumb
Ah, customer service. The elusive, frustrating, and often missing element of our lives. At times it feels like organizations do everything within their power to put barriers in the way of customer service. Why is that? Customer Service Barriers A recent experience was like a race through the latest video game. The mission was to reach the reward […]