Recently, at my business writing site, I shared some overused business words. One that did not make the list but should have is Guru. Social media is a breeding ground for gurus. Typically, self-professed. Consider the attached SlideShare presentation my personal Public Service Announcement. I wrote it for freelancers (of any kind) but it applies if […]

Ah, customer service. The elusive, frustrating, and often missing element of our lives. At times it feels like organizations do everything within their power to put barriers in the way of customer service. Why is that? Customer Service Barriers A recent experience was like a race through the latest video game. The mission was to reach the reward […]

For my non-freelancing readers, pardon my departure into the freelancer world. Then again, if you have been thinking about joining that world, read on. I first met Jake Poinier online, like most of my freelancing chums, but he was going by a different name – Dr. Freelance®. How’s that for a brilliant moniker? Recently, Jake sent […]