Do you know the one factor that makes the difference in customer service? No, it’s not ~ the fastest delivery the best product or the best deal All of those are great, but the difference is one elusive element. The human touch. Customer Service Made Simple Think about it. Have you ever had an order […]

I have never been a huge fan of Valentine’s Day. There was one Valentine’s Day that spoke of love as it was meant to be. Whispered Promises Valentine’s Day was on a Wednesday in 2007. The days leading up to it were very difficult for my family. My dad was dying. My sisters and brothers […]

A favorite southernism of my Dad was that’s like closing the barn door after the horse has escaped. The biggest barn door may be the one we try to close on our privacy. Not only the horse, but the entire team escaped that one. When One Door Closes I was the victim of identity theft […]