miller|cathy

a baby boomer's second life

Who Knew Customer Service Was Another DIY Task?

April 11, 2012 By Cathy Miller 27 Comments

It seems to be the new kind of customer service. Click on the Help tab Search for your answer Click No this was not helpful Then you’re left hanging with no answers Welcome to today’s customer service. Our DIY World We live in a Do-It-Yourself (DIY) world. Furniture has to be assembled Purchasing software means […]

Filed Under: Miller Musings, On Business

Excellence Indulged Here

April 3, 2012 By Cathy Miller 10 Comments

  A while back I applied for a writing assignment with a well-know writer creating a new company. I didn’t get the gig. But, I loved his approach to screening candidates. He asked us to explain why we thought we were excellent writers. I never really thought about it It sounds so egotistical But, if you don’t […]

Filed Under: Miller Musings

When Did Rudeness Become Okay?

March 27, 2012 By Cathy Miller 29 Comments

  Where is Emily Post when you need her? For those of you who do not know who she is, Emily Post was a writer best known for delivering advice on etiquette and good manners. Although she passed away in 1960, her family and legacy lives on at the Emily Post Institute. I bet you […]

Filed Under: Miller Musings

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