It seems to be the new kind of customer service.
- Click on the Help tab
- Search for your answer
- Click No this was not helpful
- Then you’re left hanging with no answers
Welcome to today’s customer service.
Our DIY World
We live in a Do-It-Yourself (DIY) world.
- Furniture has to be assembled
- Purchasing software means downloading
- And customer service means heading to a forum
Not only are our products not ready to go, but we are on our own for finding answers.
If a business actually has a customer service department, calling them is yet another DIY task.
- Press 1 for English
- Press 2 to be connected to 3, 4 and 5
- Press 6 to hear these choices again
For a lot of businesses, even pressing 0 won’t get you to customer service.
Isn’t it funny that for all the emphasis on social media, businesses hang up on customer service.
If you’re like me, you’re not laughing.
Cresting on an entrepreneurial wave of ingenuity, we have tools disguised as customer service.
Oh, good – now we have automated disconnect.
- Automated Thank you for your follow
- Automated emails that do not accept replies
- Automated call-backs for automated recordings
How has this happened?
- With 24/7 connection, how did we get so disconnected?
- Are there simply too many people needing help?
- Has the world finally gotten too big?
If that’s the case, why does everyone keep saying, It’s a small world?
A New Brand of Outsourcing
It used to be customer service came with your purchase. Now, we pay for help.
- Technical support costs extra
- Outside consultants compete for our business
Or you can DO IT YOURSELF.
It’s enough to make you start talking to yourself. Oh, wait – we are – it’s called DIY customer service.
Is there anything else I can help you – uh –me with?